KITCHEN & BATHROOM SPECIALIST

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    Terms and Condition
    Our products include sanitarywares and accessories, doors and locks, decoration products, bathroom equipment and bathroom's solution products, kitchen sinks and taps, kitchen appliances, and other home improvement tools and equipment
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    Terms and Condition

    Return and Refund Policy

    Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

    • You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
    • And the general requirements for returns are as follows:
      • You have proof of purchase (order invoice number and receipt).
      • The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
    • The product must not have been used or installed or had any data inputted.

    The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. One Home Gallery will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within seven (7) working days after the confirmation.

    Return Policy Exceptions

    Unfortunately, we cannot offer a refund or exchange on the following items:

    • Cement or cementitious products
    • Construction steel bars or industrial metal products
    • Timber, and related products
    • Selected shelf-life products
    • Special order or custom-made products
    • Any product/s specifically cut to size at your request
    • Tinted paint (if you change your mind on the colour)

    *Please be informed that there are goods/products that are strictly not returnable & refundable, due to its product content, usage guidelines, shelf life, expiry time, storage condition and other related characteristics. Each good/product may vary accordingly. At One Home (OH), we take this great measure to ensure the highest quality of goods/products to all customers.

    Privacy Policy

    1. One Home Gallery (OH) is committed to protecting your privacy and personal information. We collect, hold, use and disclose personal information to assist us in carrying on our business, including to provide products and services to you. In this policy, we explain how we collect your personal information, how we hold, use and disclose it and what controls you have over it and our use of it.

    2. This policy is available on our website at www.onehome.com.my.

     

    Collection of information

    3. Personal information is information that identifies you or from which you may reasonably be identified. The types of personal information that OH may collect about you includes:

    a. name, gender, date of birth and age;

    b. identification information, including signature, driver’s licence number and student identification number;

    c. contact details, including personal and business addresses, email addresses and telephone numbers;

    d. details of a family member you register for an in-store event, competition or promotion, including name and age;

    e. details about your purchases and orders from us and your product and services preferences;

    f. vehicle number plate details;

    g. employer or business details;

    h. financial information, including bank and cheque account details and credit card details, and information about your credit history

    i. images from video surveillance and other cameras in our stores (including in car parks, pick up areas and store entrances); and

    j. if you apply for employment with us, details regarding your employment history, educational qualifications and similar information.

    4. The main ways we collect personal information from you are:

    a. if you purchase or order any product from us;

    b. if you visit OH store or if you contact OH, including to make an inquiry regarding our products and services, to make a complaint, to provide feedback, to seek a refund, or to attend an event;

    c. if you are a supplier or service provider, in connection with the supply of products and services by your business to OH;

    d. if you access our website, including by the use of cookies (which are small data files transferred onto devices when a website is accessed), which may track what you view on our website and also other websites that you visit;

    e. if you hire equipment from our stores where we supply that equipment as agent for a third party, that third party may share your hire details with us;

    f. if you interact with OH via social networking services;

    g. if you subscribe to any of our mailing lists or use any of our online applications;

    h. if you participate in any competition that we conduct;

    i. if you apply for a credit account with OH;

    j. via our security cameras or other cameras installed in our stores (including in car parks, pick up areas and store entrances);

    k. if you undertake any of OH’s induction, safety or compliance processes; or

    l. if you submit an employment application to us.

    5. We may also collect personal information about you from:

    a. publicly available sources, including from Malaysian Government agencies, internet search platforms and social media platforms;

    b. any person authorised to act on your behalf or authorised to provide your personal information to OH;

    c. credit reporting bodies and other credit providers, if you apply for a credit account with OH;

    d. any persons you nominate, if you submit an employment application to us; and

    e. our related companies.

     

    Use and disclosure of personal information

    6. We use and disclose your personal information in connection with carrying on our business, including to provide products and services to you.

    7. OH may use your personal information:

    a. to charge you for products and services we provide to you and to prepare invoices and sales records for such purchases;

    b. to provide advice regarding our products and services to you (or arrange for others to do so at our request);

    c. to deliver our products and services to you;

    d. to consider feedback and complaints that you may make to us

    e. to provide refunds and exchanges;

    f. to promote and advertise our products and services (including by including your feedback in our advertising) and to undertake competitions and events;

    g. to undertake product recalls;

    h. to monitor our sales of products and services and for quality control purposes, including undertaking customer surveys and analysis;

    i. to determine your product or service preferences and preferred store locations;

    j. in the case of our suppliers or service providers, to manage the provision of products and services to us;

    k. to monitor customer traffic in our stores and identify high traffic areas or frequently visited locations in our stores;

    l. to assist us to develop and deliver new products and services;

    m. to assess any application that you make to us for a credit account, of any nature;

    n. to assist us in ensuring security, health and safety and customer protection in our stores (including car parks, pick up areas and store entrances);

    o. to assist us, our service providers and related companies in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities;

    p. to recruit our employees or engage contractors;

    q. for any other purpose disclosed to you at the time the relevant personal information is collected; and

    r. for purposes directly related to any of the above.

    8. We work with a number of third parties in carrying on our business and may disclose your personal information to:

    a. third parties to facilitate the provision of products and services to you (including to facilitate repairs and customer recalls), such as to product manufacturers and suppliers, couriers and installers;

    b. third parties, if you hire equipment from us which we supply as an agent for that third party;

    c. marketing, advertising and promotions services providers and event organisers in connection with OH’s marketing, advertising and events;

    d. third parties who provide services to OH in connection with our business operations, monitoring trends in customer preferences or transactions and the operation and maintenance of our website, as well as our online services or online applications;

    e. credit reporting agencies and other credit providers, to assist in assessing any application that you make to us for a credit account, of any nature;

    f. third parties who provide other administrative and operational services to OH in connection with our business, including for example financial institutions, security services providers, market research companies, IT service providers, payment processors and collectors, mailing houses and card manufacturers;

    g. OH’s professional advisers, where required to enable any such adviser to provide services to ATKC;

    h. third parties necessary to assist us in investigating and preventing any potential, suspected or actual breaches of the law or fraudulent activities

    i. law enforcement agencies, government agencies or other third parties, where required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);

    j. other persons disclosed to you at the time the relevant personal information is collected; and

    k. related companies of OH

     

    Transfer of information overseas

    9. Some of our service providers may be located overseas or may store information (including your personal information) that we provide to them overseas. We may also provide your personal information to related companies of OH that are located overseas. Therefore, the personal information you provide to us may be held overseas.

    10. Personal information you disclose to us will only be held or processed overseas in accordance with all applicable law.

     

    Anonymity

    11. You have the option of dealing with OH anonymously or by using a pseudonym. However, if you deal with us in this manner, we may not be able to provide all of our products and services to you or interact with you in other ways set out in this policy. For example, we will not be able to deliver products to you if you do not provide us with address details for the delivery.

     

    Marketing and advertising

    12. As part of OH’s functions and business activities and to promote the services we can provide to you, OH may use and disclose to third parties personal information that you have provided to us for the purposes of advertising (including online behavioural advertising) and direct marketing. We may engage third parties to assist us in ensuring that the marketing and advertising we provide is of interest to you. Direct marketing includes, but is not limited to, OH or third parties sending to you and/or contacting you directly in relation to promotions and information about OH’s products and services. Generally, we will provide direct marketing to you where you have requested or consented to receive such information. You can opt out of receiving direct marketing communications by using the opt-out link or details provided in the direct marketing communication.

    13. The third parties we engage to assist us in marketing and advertising may use cookies (that is, small data files transferred onto devices when a website is accessed) and other technologies to obtain information about your preferences when you access online platforms or websites other than the OH’s website. Your preferences collected in this manner may be disclosed to us.

     

    Security and storage

    14. OH will take reasonable steps to protect the security of your personal information that we hold, including both paper and electronic records. We have security measures in place to attempt to reasonably protect personal information under our control from misuse, interference, loss, unauthorised access, modification or disclosure.

    15. No data transmission over the internet can be guaranteed to be secure. As a result, OH cannot ensure or warrant the security of any personal information transmitted by you to OH over the internet.

     

    Use and disclosure of personal information

    16. You have the right under applicable Malaysia’s Personal Data Protection Act 2010 to request access to, and correction of, personal information about you held by OH, at no cost to you.

    17. OH may require you to verify your identity at the time you request access to, or correction of, your personal information so that we can ensure your personal information is disclosed only to you.

    18. OH will respond to any requests for access or correction within a reasonable time, but in any event by no later than 30 days after the date you make the request.

    19. If OH refuses to provide you with access to the personal information held about you, or if OH refuses to correct that information, we will provide reasons for such refusal.

     

    Questions and complaints

    20. If you have a question or complaint about this policy, OH’s collection of your personal information or the way in which OH deals with your personal information, please contact us directly.

    21. We will promptly investigate any complaint you make to us and attempt to resolve that complaint within 30 days from the date of complaint.

     

    Accessing links

    22. OH’s website may contain links to other websites. If you access any third party website from OH’s website, personal information about you may be collected by that third party website. OH is not responsible for ensuring the protection of any of your information collected from any such third party website. OH encourages you to be aware of when you leave our website and to read the privacy policies for every third-party website that you access.

     

    Changes to this policy

    23. OH may update this policy from time to time. We may let you know of significant changes to this policy by posting a notification on our website. The current version of this policy will always be available on our website.